Terms of Service
| The Melo Agency
Effective Date: January 1, 2026
Business Description
The Melo Agency provides insurance guidance, policy information, appointment scheduling, and customer support communications. Individuals who submit their information through our website or forms may receive SMS or email communications related to their request or services.
SMS Messaging Terms & Compliance
1. Program Description
This messaging program sends appointment confirmations, reminders, service updates, and customer support messages to users who have opted in via our website:
Opt-in consent is collected through web forms containing a dedicated SMS consent checkbox.
2. Cancellation Instructions
You can cancel the SMS service at any time.
Text STOP to the number that sent you the message.
After you send STOP, we will confirm your unsubscribe status via SMS. After this, you will no longer receive messages.
To rejoin, simply sign up again through our website.
3. Support Information
If you experience issues with the messaging program, reply HELP for assistance or contact us at:
Email: [email protected]
Phone: 954-651-1968
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to you from us and from you to us.
Message frequency varies depending on your appointments, requests, or service needs.
For questions about your text or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Requirement
You must be at least 18 years old to use our services or participate in SMS communications.
8. Privacy Policy Link
For privacy-related questions, please review:
https://themeloagency.com/privacy-policy
9. Legal Compliance
The Melo Agency complies with applicable regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.