Privacy Policy

Effective Date: January 1, 2026

The Melo Agency respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information submitted through our website https://themeloagency.com and our communication channels.

Information We Collect

We may collect personal information that you voluntarily provide, including:

•Name

•Phone number

•Email address

•Address or zip code

•Information related to your insurance inquiry

We may also collect limited technical data (browser/device info) to maintain website security and functionality.

How We Use Your Information

Your information may be used to:

•Respond to your inquiries

•Provide insurance information or assistance

•Schedule appointments or consultations

•Send confirmations, reminders, or customer service communications

•Improve our services and customer experience

SMS Communications

If you provide your phone number and consent, you may receive SMS messages related to:

•Appointment confirmations and reminders

•Follow-up communications

•Customer support responses

Message frequency varies. Message and data rates may apply.

You may opt out anytime by replying STOP.

Non-Sharing Clause (Carrier Required)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Protection

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information.

Cookies & Website Usage

Our website may use cookies or similar technologies to improve functionality and user experience.

Your Rights & Choices

You may:

•Opt out of SMS by replying STOP

•Contact us to update or correct your information

•Request information about how your data is used

Contact Us

If you have questions about this Privacy Policy, contact:

The Melo Agency
Website: https://themeloagency.com
Email: [email protected]
Phone: 954-651-1968